Susan’s Services


System Advocate and Family Consultation

Susan Anderson is a neurodivergent mom with a neurodivergent child who understands firsthand the challenges of navigating the complex medical system and advocating for her family’s needs. She is a force of compassionate advocacy, a beacon of support, and a wellspring of knowledge in navigating the labyrinthine systems of healthcare, education, and beyond. Susan not only supports her own family but has also provided invaluable guidance to thousands of parents facing similar situations. 


System Navigation:  Provide information, strategies, and experienced support towards navigating medical, educational, and systemic (ex. MCFD) systems.

Team Liaison: Acting as a communication bridge and coordinator between different teams involved in the family’s care to enhance equitable and aligned support that ensures consistency and addresses any gaps or conflicts in the team’s approach.

Educational Advocacy: Susan advocates for clients’ educational needs, ensuring they receive appropriate accommodations, support, and access to resources in educational settings.


Case Management:

Proactive Family Assessment and Planning: As part of her case management duties, Susan proactively assesses the family’s situation, looking beyond current challenges to anticipate future needs and potential changes. She considers factors such as upcoming developmental milestones for the child, changes in funding systems or regulations that may affect the family’s access to resources, and any emerging trends or developments relevant to their circumstances. By staying one step ahead, Susan helps families prepare for the future and navigate potential challenges with foresight and resilience.

Proactive Strategy and Resource Identification: Susan goes above and beyond when constantly thinking about her clients outside of scheduled sessions. She proactively identifies strategies and resources, drawing from her own experiences and even from insights gained through interactions with other clients. For example, she might come across therapeutic equipment on sale and recognize its potential benefit for the family. Susan ensures that these valuable insights are communicated promptly to her clients, enriching their support network and enhancing their overall experience.

Logistical and Team Coordination: Collaborates closely with the multidisciplinary team to ensure seamless logistical coordination. This involves facilitating regular meetings or communications to ensure that everyone involved in the family’s care is informed and on the same page regarding goals, strategies, and supports. Susan also acts as a conduit for information exchange, ensuring that relevant updates and insights from different team members are shared effectively.

Unschooling Transition and Consultation Support:

  • Translates educational concepts and materials into practical, experiential learning opportunities, aligning with the principles of unschooling.
  • Provides creative and engaging educational activities to enhance learning experiences, catering to diverse interests and learning styles such as gamifies learning activities to make them more interactive and enjoyable, fostering motivation and engagement among clients.
  • Pupports clients in pursuing self-directed learning experiences tailored to their interests and needs.

Human Connection:

Compassionate listener: Susan listens attentively to clients’ concerns, as a parent supporting another parent, providing a safe space for them to express their thoughts, feelings, and needs.

Hands-on approach: Actively engaging with clients in practical activitie and day-to-day living to address their needs.

Emotional support: Offering empathy, understanding, and a supportive presence throughout their journey

Mentorship: Susan serves as a mentor to parents, offering guidance, encouragement, and practical advice to support their personal growth and development.

No Counselling

Susan is not a licensed counsellor or therapist and therefore cannot provide counselling services or therapy sessions. She focuses on advocacy, education, and support rather than clinical interventions.  When challenges regarding mental health issues such as trauma or family dynamic issues such as marriage discord, Susan will support the family in seeking counselling services.

General Psychoeducation: While Susan can offer general psychoeducation to clients, providing essential information and resources related to their needs, she does not offer in-depth psychoeducation that falls within the expertise of specialized professionals. Susan provides clients with general information about relevant topics and resources, helping them understand their options and make informed decisions.

“Downstream” Support: Susan assists parents in understanding and implementing the information provided by specialists, translating and troubleshoot complex concepts into practical strategies that can be applied in their daily lives.

Susan's principles and boundaries:

  • No unnecessary assignments, particularly rote work, that are not recommended by specialists and lack the child’s consent.

  • Respecting the child’s autonomy by not forcing them to engage in tabletop work.

  • Diligently adhering to IEP accommodations and adaptations.

  • Refraining from working with parents or specialists using a behavioural framework.

  • Ensuring that academic demands remain within the child’s mental, physical, and emotional capacity.

  • Refusing to engage a child who is being forced to comply in learning.

  • Prioritizing the sacred trust and safety of the teacher-student relationship as the foundation of effective learning.

  • Prioritizing trauma-informed approach for children who are experiencing autistic burnout.

Additional Consideration


If travel time exceeds 15 minutes (by car), Susan will charge for one-way travel at her regular rate.


Susan’s service is also eligible through distributed learning programs and the autism funding unit. If the family is access to qualifying specialists with at-home funding, we can also invoice Tracy as an assistant. Same for many other funding sources.


Parents can terminate Susan’s service with two weeks’ written notice.

Not sure about the service?

We offer multiple accessible options to communicate with us!