Rates & FEeS

Vender Information

Cherish Clinic Incorporated
4417 Dundas Street
Burnaby, BC
V5C 1B5

778-840-5989 (please email always)
accounts@cherishclinic.com

BN: 751184508

E-interact: accounts@cherishclinic.com

 

 

Request to Pay (RTP) Instructions

Cherish Clinic Incorporated
Select: Business
4417 Dundas Street
Burnaby, BC
V5C 1B5

778-840-5989 (please email always)
accounts@cherishclinic.com

If you are accessing multiple BI services, input the highest hourly rate.

 

The Autism Funding Unit has recently changed its policy regarding RTC designated counsellors. We are currently in discussion with ACCT, the licensing body, to fix this situation. In the meantime, please use Behavioural Intervention for all new counselling Requests to Pay. If you have an existing contract under a counsellor, no action is required. We apologize for the inconvenience.

Hourly Rates

Individualized Therapies

Name Hourly Rate Licensing Information AFU Over 6 Category
Bianca Zamora $120
Bhavana Vati $200/.75 BCACC RCC #19912 Counselling
Carlan Hughes $130 ACCT RTC #4031 Art Therapy
Christine Michailides $250 CCPA CCC #11255549 Counselling
Christopher Lansang $200 RSLP ##2819 Speech Language Pathologist
Cynthia Ng $160 MT #1214 Music Therapy
Danielle Bousayong $200 RSLP #1005542 Speech Language Pathologist
Micaela Pirritano $180 MT #1192 Music Therapy
Sara Milne-Flamer $100-$130 ACCT RTC #3616 Art Therapy
Rei Deitz $120 Behavioural Intervention
Roxanne Hahn $160 ACCT RTC #3218 Behavioural Intervention
Sharon MacLeod $160 RCC #26752 Counselling
Shay-Lynn Smith $220 AT #3950  Occupational Therapy
* For the under 6 category, we bill everyone as Behavioural Interventionists and divide the hourly rate in half.

Specialized Support Services

Name Hourly Rate AFU Over 6 Category
Britt Hanson $125 Tutor
Luc Jeanneau $220 Occupational Therapist
Heather Bishop $200 Speech Language Pathologist
Tracy Smith $125 Tutor
* RTC is claimable under counselling for certain extended health plans.

Practicum Students

Coming Soon
Name Hourly Rate AFU Over 6 Category

Fee Schedules

Tracy's Tutoring

Heather's Speech Assessment

Shay's Occupational Therapy

Sensory Assessment

Miscellaneous Costs

JFE

Dani and Shay charge $110 for signing and $220 to complete the entire form.

Clients must be currently accessing therapy services with Dani or Shay to qualify for this support.

Email Correspondence

Email correspondence from therapists that may take 15 minutes to read, process, research, and write are charged at the therapist’s hourly rate, but we would always request for consent to charge before writing. You can also make different fee arrangements with your therapist.

Online Learning Data Input

For every 2 hours of direct support work, 30 minutes of compensated time will be allocated specifically for data logging and system input.

Paperwork

There are charges for paperwork that takes more than 15 minutes to put together at the therapist’s hourly rate, but the therapist will always ask for consent first.

Travel

When your service provider comes to your home, we calculate a travel zone based on the time it takes to get to you. This helps us decide on a fair travel fee and keeps things consistent for all families.

When travel is more than 15 minutes (by car or bus), we charge travel for one way. We use Google Maps driving time between your provider’s home and your home, at the time of your appointment. This gives us a clear, reliable estimate of the distance and expected travel time, whether your provider is driving, taking transit, or walking.

Travel fees are charged in flat amounts, rounded to the nearest $5, and will be included in your service plan before any appointments begin.

For in-home services billed at less than $100/hour, there is a 2 hour minimum per visit. Service providers without access to a vehicle may require 4-hour minimum per visit. This helps ensure the provider’s travel time is used effectively.

We divide travel into zones:

Zone Approximate Travel Distance From Home
Zone 1 Local (<15 min drive)
Zone 2 Moderate (15–30 min)
Zone 3 Extended (30–60 min)
Zone 4 Distant (>60 min) by approval only

Travel Fee Paid per Visit

Level  Provider’s Hourly Rate Zone 1 Zone 2 –
Client Fee		 Zone 3 –
Client Fee
A $25 – $60  $0 <$30 <$40
B $61 – $100 $0 $40 $60
C $101 – $160 $15 $50 $80
D $161 – $250 $15 $65 $100

For consecutive appointments in the same household, the travel fee is only applied once.
The travel fee is always less or equal to the provider’s hourly rate.

When Travel Fees Might Change

In areas where paid parking is required, a small parking cost may be included in the travel fee. This helps ensure our providers are not paying out-of-pocket to get to your home. You will not be billed separately for parking any added cost will be bundled into your travel fee, with your knowledge and consent.

Sometimes, once we begin working together and experience the commute in real life, we may discover new factors, like traffic patterns, safety concerns, or unexpected parking challenges—that affect the provider’s ability to travel sustainably. In these cases, the travel zone and fee may be re-evaluated and adjusted. We’ll always discuss this with you in advance and aim to find a fair solution together.

If your session occurs on a stat holiday or during an overtime shift, your travel fee may increase by 50% to reflect staff wage costs. This will be confirmed in advance as part of your service plan.

We also review travel fees if:

  • You move to a new location

  • Your provider moves to a new home

  • The time of day for your appointment changes significantly (for example, moving into rush hour)

Overtime & Statutory Holiday Travel Fees

On statutory holidays or outside of standard hours, providers may be paid a higher wage. When this happens, travel fees are adjusted slightly to reflect that increased cost, similar to how holiday pay works in many industries.

Exceptions: For service providers who travel by transit, travel rates may be negotiated individually.

Accepted Insurance & Funding

GOVERNMENT & CHARITY

 

DIRECT & EXTENDED HEALTH BILLING

  • Sun Life
  • Telus eClaims
  • Pacific Blue Cross (Coming Soon!)
  • Medavie Blue Cross (Coming Soon!)
  • Green Shield (Coming Soon!)

 

ONLINE LEARNING

Payment Policies

Private Payment (Credit Card & e-Interac)

We do not accept cash payments.

For services that are $100 per hour or more, we follow the industry standards of collecting payments at the end of the session. For credit card payments, we collect and process credit card payments via Janeapp’s confidential and secure payment program.
E-interact may be sent to accounts@cherishclinic.com

If two or more services are overdue, then we may pause service until the account is settled.

For services under $100, we will collect payments for the first session immediately after the session. Then, regular services afterwards will be invoiced on a bi-weekly schedule. We will email the invoice to the client and then process the credit card payment after 2 business days. Clients also have 2 business days to send an e-Interac payment instead. If we cannot collected payment within two weeks of the invoice date, the service will also be paused until the accounts are settled.

If the family has indicated that they wish to pay privately and later change their mind, we require that the rendered service be paid privately before switching to third-party billing.

Third-Party Funding Sources

We require accounts to be settled within 4 weeks from the first session and 500 dollar is the maximum threshold for the amount owed per family (regardless of the number of children).

The majority of the third-party funding requires formal approval before initiating services. The service would also be paused as soon as the funding expires or when the funds have been used. Cherish bookkeepers will send out reminders 8 weeks before funding expiry to help families arrangement for alternative funding.

AFU

AFU allows services to be begin before the funding contract to be approved, but the request to pay application takes a minimum of 8 weeks to process.

Before initiating services we require an approved AFU contract or a proof of submission (then wait four weeks).

*We can make individualized exceptions, especially for clients in crisis.

We require a credit card on file if the client wishes to begin service before the funding application is approved.

Then, we would wait until there are less than 4 weeks before the estimated funding approval date. Our bookkeeper will try to monitor the level of funding for each account and inform the family when the funding is about to expire or run out. It’s important to act quickly to adjust AFU funding so services aren’t disrupted.

AFU is understandably hard to navigate and manage, so we have the RTP generator along with other supports in getting this task done.

No Shows

We have a standard 48-hour cancellation policy. If you cancel within less than 48-hours, a fee of 50% of the session fee will be charged. Sessions cancelled with a notice of less than 24-hours & no-shows will be charged at the full session fee. This is done to protect the financial security of our service providers.

Many neurodivergent people need support or accommodation around scheduling or varying energy bandwidth for socialization. The ideal is for our therapist to provide you with an experience where it is not too draining, but sometimes we can offer individualized accommodation and adaptation around session attendance.

Alternatively, Cherish service providers have access to an extensive library of professional development resources. Instead of charging no show, we can bill the service as paperwork or administrative work while the service provider uses the opportunity to review client notes, and research resources, and access professional development topics relevant to the client.